BETWEEN: Anna Varghese (Hound and Handler Dog Training)
(“the Service Provider”)
and
(”Client”) as set in the booking form
“Service” refers to solo, or group walks
Services 1.1. The Service Provider must regard any relevant information set out in the Booking Form. 1.2. The Service Provider shall be responsible for ensuring that they comply with all statutes, regulations, byelaws, standards, code of conduct and any other rules relevant to the provision of Services.
Obligations 2.1. The Client agrees that the information provided to the Service Provider is true to the best of their information, knowledge, and belief. 2.2. The Client confirms that all vaccinations, treatments, licences, permits etc which they are obliged to have by law arising from the ownership of the pet have been obtained. 2.3. The Client confirms that the dog is not a banned breed, or has made the Service Provider aware that it is. 2.3.1 Should the dog be a banned breed, the Client confirms the dog has been exempt and obliges to the current Government laws and guidelines. 2.4. The Client must provide safe and suitable access to the property, as well as maintain communication should there be a change in home circumstances, including but not limited to; others having access to the home, changed locks, keys and alarm systems, change in dog routine and habits upon return. 2.5. The Service Provider will walk dogs on-lead unless prior confirmation message, email or booking form from the Client. Off-lead walking will only take place in appropriate and safe environments at the Service Provider’s discretion. 2.6. The Client must disclose up to date behavioural issues, including but not limited to aggression, reactivity, recall reliability, or anxiety. The Service Provider reserves the right to refuse or modify services if a dog poses a risk to itself, the Service Provider, other animals, or the public. 2.7. In the event of an emergency, the Service Provider is authorised to seek veterinary care for the dog. Any associated costs will be the responsibility of the client.
Fees and Payment 3.1. The Service Provider will charge the Client for the Services agreed and the Client agrees to pay the Service Provider the fees by the end of the working week. Should this not be adhered to, the Service Provided may refuse to continue to offer the Service to the Client. 3.2. The Service Provider will charge the Client for the Services agreed and the Client agrees to pay the Service Provider the fees, promptly when they are due.
Cancellations 4.1. In the event of the Service Provider cancelling or otherwise not being able to provide the Services, for example in an emergency or ill health, the Service Provider shall arrange alternative dates. The Service Provider will inform the Client as soon as the emergency is known. 4.2. In the event of the Client cancelling the Services, the Client acknowledges the fee is non-refundable. 4.3. The Client will be charged in full if the Service has been cancelled within 24hours of the Service due to occur. The client will be charged half of the amount agreed if the Service has been cancelled within 48hours of the Service due to occur. No transfer is available within 48hours of the scheduled service.
Insurance 5.1. The Service Provider shall ensure that it always has in place suitable and valid insurance that shall include Public Liability Insurance relative to the services performed for the Client.
Indemnity and liability 6.1. The Service Provider shall not be liable for any loss or damage suffered by the Client resulting from the Client’s failure to follow any instructions given by the Service Provider. 6.2. The Client shall accept full liability and responsibility for any event occurring or arising from the behaviour or characteristics of their pet. This can include any damage or injury caused by the pet towards any property, possessions, persons or another animal. 6.3. The Service Provider will keep keys or access devices securely and used solely for the purpose of delivering agreed services. The Service Provider will take all reasonable precautions to ensure their safe handling but will not be held liable for loss or damage outside of their control. Keys will not be labelled with identifying Client details.
Aggressive or unsocial animals 7.1. Should any pet become aggressive or dangerous, the Service Provider shall take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. This may, without limitation, include: 7.1.1. a refusal to offer the Services and immediate termination of this Agreement; 7.1.2. a report to the necessary or appropriate body
Photography
8.1. The Client understands that photography or videography may be used on the Service Providers behalf for advertising purposes, including but not limited to the website, social media platforms, leaflets etc
In providing the Service Provider with payment, you are agreeing to this Agreement. Both parties acknowledge they are legally authorised and entitled to fully understand and accept the terms and agree to be bound by the terms.